Privacy Policy of Fezbet Casino
Welcome to Fezbet Casino. We are deeply committed to protecting your privacy and personal data. This Privacy Policy details how we collect, use, store, and disclose your information when you use our online gaming services. By interacting with Fezbet Casino, you entrust us with your data, and we assure you of our unwavering commitment to its security and confidentiality. We encourage you to read this document carefully to understand our privacy practices and your rights.
Data Collection
During the registration process and your use of our services, we at Fezbet Casino collect various personal data essential for creating and managing your account. These include, but are not limited to, your full name, date of birth, email address, phone number, and residential address. Furthermore, as you interact with our platform and use our gaming services, we collect information related to your transactions, such as deposits, withdrawals, and betting activities. We may also collect technical data such as IP addresses, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technologies on the devices you use to access this website. These measures are designed to ensure both the functionality of our services and compliance with regulatory requirements.
Use of Information
We primarily use the information we collect to provide and enhance your online gaming experience at Fezbet Casino. This includes managing your account, processing your transactions, and offering access to our vast selection of games and features. Your data also allows us to personalise your experience, for example, by tailoring promotions and content to your preferences, ensuring a more engaging and relevant interaction with our platform. Crucially, we employ your information to uphold the security and integrity of your account, detecting and preventing fraudulent activities, and ensuring a safe environment for all our users. We are also committed to continuously improving our services, using aggregated and anonymised data for analytical purposes to understand user behaviour and refine our offerings.
Data Protection
The security of your personal data is our utmost priority here at Fezbet Casino. We have implemented stringent technical and organisational security measures to protect your information from unauthorised access, alteration, disclosure, or accidental or unlawful destruction. These include the use of SSL (Secure Socket Layer) encryption for all sensitive communications and financial transactions, ensuring your data is transmitted securely. Furthermore, we adopt advanced security protocols, firewalls, and strict access controls to safeguard our systems and the data stored within them. Our team is consistently trained on data protection best practices, reflecting our commitment to maintaining the confidentiality and integrity of your personal information.
Cookie Policy
The Fezbet Casino website uses cookies to significantly enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device when you visit a web page, helping us recognise your preferences and optimise site functionality. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a longer period, to remember your settings and make your future visits more efficient. Through these tools, we can collect anonymous statistical data on site usage, such as most visited pages and time spent, allowing us to make targeted improvements. You have full control over managing your cookie preferences and can modify them at any time directly in your browser settings.
Third-Party Sharing
We recognise the importance of maintaining the confidentiality of your personal data and wish to assure you that Fezbet Casino never sells your information to third parties for marketing purposes. However, to ensure the efficient and secure operation of our platform, we may need to share your data with selected service providers acting on our behalf. These include, for example, payment processors, identity verification service providers, and fraud prevention partners. Such third parties are contractually obliged to protect your data in accordance with this Privacy Policy and to use it solely for the specific purposes for which they have been engaged. We ensure that all data transfers comply with applicable data protection laws, always keeping your privacy paramount.
User Rights
As a user of Fezbet Casino, you enjoy specific rights in relation to your personal data, in full compliance with the General Data Protection Regulation (GDPR). You have the right to request access to your personal data that we hold, to verify its accuracy and the lawfulness of its processing. Furthermore, you can request the rectification of any inaccurate or incomplete information concerning you and, in certain circumstances, request the erasure of your data ("right to be forgotten"). You are also guaranteed the right to restrict processing, to object to processing, and the right to data portability. To exercise any of these rights, we invite you to contact our Data Protection Officer (DPO) through the communication channels specified in the Contact section, who will assist you in the process. For more information about our company and services, you can visit our Home page.
Data Retention
At Fezbet Casino, we retain your personal data only for as long as strictly necessary to fulfil the purposes for which it was collected, as outlined in this Privacy Policy. Retention periods vary based on the nature of the data and specific operational and legal requirements. For example, data related to financial transactions is subject to longer retention requirements due to regulatory obligations concerning tax and anti-money laundering. Once data is no longer needed, it is securely deleted or anonymised, so that it cannot be traced back to you. We constantly monitor our retention processes to ensure compliance with current regulations and to avoid holding information longer than necessary.
Contact and Complaints
For any questions, clarifications, or requests related to this Privacy Policy or the processing of your personal data, our Fezbet Casino support team is at your complete disposal. You can contact us via email at [email protected] for general inquiries, or [email protected] for more specific data protection matters. We also offer a live chat service, available 24/7, for immediate assistance. Should you believe that your data protection rights have not been respected, you have the right to lodge a complaint with the competent data protection supervisory authority in your country of residence. We are committed to responding to all requests in a timely and efficient manner.